Turn Your Telephone Into A 24/7 Profit Center

9 Phone Services Guaranteed To Get You More Customers, Make More Sales And Reduce Your Cost Of Doing Business.

WHAT IS COMPLETE CALL MANAGEMENT?

Complete Call ManagementSM is everything that should happen to a phone call, every time someone dials your business telephone number. It’s your commitment to courtesy, respect and appreciation of your customers, prospective customers, vendors and your office staff. Complete Call Management also manages your out-bound calling to insure the highest quality services available, at the lowest cost. Complete Call Management starts with the understanding that nobody calls your business to leave a message. Customers want to talk with someone when they call. Effective Total Call Management insures that every caller quickly and easily reaches the person or department they’re calling. It minimizes the time a caller is left on hold, and also keeps voice mail messages to a minimum. When a caller must leave a message, Complete Call Management insures a fast response through multiple means of message waiting notification.

Now, thanks to high tech innovations, and Total Front Office’s system of .Hosting, even the smallest companies can implement an effective Complete Call Management SystemSM. one that previously only large corporations could afford. And do it all, with No Equipment to buy, and for only pennies a day!

• 1 - You Only Get One Chance to Make A Good First Impression. Your Total Front Office Will Answer All Calls Efficiently And Professionally.

For many businesses, your telephone is the first point of contact for customers and prospects. It’s critical that their first impression is that your operation is successful and that your company can be trusted with their business.

Your Total Front Office will answer your phones or we’ll give you a new local or toll free number. Calls are always answered sounding professional. You can have an Auto Attendant and let callers choose the person or department they’re calling. With Find-Me, callers can be transferred to you live. And with Call Screening, you’ll decide which calls to take and which to send to voice mail. Messages will be delivered to you immediately, by phone call or by email.

Complete Call Management is everything that should happen to a phone call, every time someone dials your business telephone number. It’s your commitment to courtesy, respect and appreciation of your customers, prospective customers, vendors and your office staff. Complete Call Management also manages your out-bound calling to insure the highest quality services available, at the lowest cost. Complete Call Management starts with the understanding that nobody calls your business to leave a message. Customers want to talk with someone when they call. Effective Complete Call Management insures that every caller quickly and easily reaches the person or department they’re calling. It minimizes the time a caller is left on hold, and also keeps voice mail messages to a minimum. When a caller must leave a message, Complete Call Management insures a fast response through multiple means of message waiting notification.

Now, thanks to high tech innovations, and Total Front Office's system of Hosting, even the smallest companies can implement an effective Complete Call Management System – one that previously only large corporations could afford.

And do it all, with No Equipment to buy, and for only pennies a day! What Is “Complete Call Management”? (Unified Messaging), so you can get back to callers in minutes. Your Total Front Office also comes with a Fax Number, with faxes delivered by email. Your Total Front Office will make you look like an established, successful and professional business that will instill confidence and trust in your customers, prospects and vendors.
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• 2 - Whatever The Size Of Your Business, Our Auto Attendant Will Make You Look Larger And More Successful.

An Auto Attendant allows callers to choose the person or department they’re calling with a Dial by Name Directory, callers can spell the name of the person they’re calling. While being transferred, callers can hear ringing, music or your own custom “On-Hold Message”. You can record different day, night and weekend Greetings and Menus. You can set up your own Call Routing and even Automatic Call Distribution so calls are distributed to your staff evenly and fairly. Even if you’re a one-person business, and all calls eventually come to you, you’ll look and sound like a larger, more successful operation.

• 3 - Allow Callers To Speak To A Person. Never Trap Them In “Voice-Mail-Jail”

We’ve all experienced the frustration of calling a company, only to find ourselves trapped in voice-mail-jail. Studies show that 56 out of every 100 callers hang up, without leaving a message, when confronted with voice-mail-jail. This frustration often leads to the customer immediately calling your competition. Allowing callers to speak with a person live, on demand, will make a huge difference in both acquiring and retaining customers. Total Front Office® services always give you the option of allowing your customers to transfer out of voice mail: “Press zero to be connected to the operator”. When customers and prospects can reach you, they will trust you. They’ll appreciate this personalized service and attention and they’ll reward you with more business.
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• 4 - A Little Known Secret to Outselling Your Competition: Answer The Phone!

Customers and prospects call you because they want to talk to you. Now is when the have the time and interest. Don’t you want to talk with someone who’s interested in what you sell and wants to talk with you about it? Of course you do so why do you think it’s OK to throw them to
voice mail? It isn’t. Our Find-Me service will transfer callers to you live. All calls or only certain types, such as sales or those needing a fast or emergency response. Very often, making a sale is nothing more than just answering the phone before the competition. The fact is, you’ll never make a sale to someone who has already bought from someone else missing a call, or playing Telephone Tag, can cost you thousands in lost revenue and even more in lost goodwill. With Find-Me, you’ll be doing business in Real-Time. That means that, while your competition is collecting messages, you’ll be making sales.

• 5 - Have Alternate Ways To Be Notified Of, and Receive Your Messages.

More and more business is being conducted away from the office. But being out of the office shouldn’t mean being out of touch with customers, vendors and your staff. Your Complete Call Management System should keep you connected to the office and to your callers. Our voice mail
can call you and play your messages to you and send your messages to your email, where they can be played over your computer, or any Internet devise (Unified Messaging). These features will insure that you quickly know about your calls and that you’ll be able to return calls while your customers are ready to buy.
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• 6 - Streamline Communications and Cut Costs with Fax-to-Email.

Every business needs a fax number. If you don’t already have one, we’ll give you one for Free. Faxes are delivered to your email. Save them, print them or forward them, like any other email. And, unlike our competitors, our faxes are always delivered without advertisements.

If you already have a fax number, you can keep it and still use our Fax-to-Email service. Forget outdated, busy or jammed fax machines, empty toner cartridges and other limitations of old technology. By getting your faxes where ever you have Internet access, you’ll conduct business faster, respond to customers faster, and make more sales.

• 7 - iPBX. Outsourcing saves money and keeps you current with technology.

Many businesses thought they had to buy their own phone system. Unfortunately, phone system buyers have learned many expensive lessons, the hard way. The first lesson is that they have to pay the vendor to install it ($Big Bucks). Next, they must usually buy a maintenance contract. Typically 15% - 20% of the phone system price, every year. But the biggest lesson is that now they’re locked into old technology, even if they bought a state of the art system - which they usually don’t.. A phone system bought only one year ago, is already outdated, and almost obsolete. If you don’t believe it, try to sell one.

By outsourcing your phone system to Total Front Office, you can subscribe to, and pay monthly for, only the exact features you want to use. Scale up and down as staff comes and goes. Add a feature for one extension or all extensions, and only pay for what you use. You can experiment with new features with no obligation to keep them. Customer service is free, and you can change anything you want, as often as you want, at no charge, unless you buy something more. You have no cost of maintenance, and it’s up to us to keep current with technology. Our systems are far more robust, with far more features, and are far more customizable than most phone systems costing hundreds of thousands, even millions, of dollars. The fact is, by outsourcing to Total Front Office, You’ll get a better phone system, with better support, and at a lower cost, than by buying any phone system.
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• 8 - At Total Front Office, a Toll-Free Number is Your Choice.

Other companies require you to use a Toll Free number along with any of their services. Why? It’s all they have. It’s also how they make their money. Usage. And Usage costs you money!

Every minute of every call you receive, every minute of every call connected to you, and every minute of every message and fax. The meter keeps ticking.

We’re different. Through our alliance partners, we’ve built 83 Central Offices throughout the US to provide over 4,000 communities with local telephone numbers. That means local or free calls to and from your voice mail and Virtual Office. And now we’re building internationally. Sure we have Toll Free Voice Mail and Virtual Offices, and at some of the lowest rates in the industry. We just want you to know that, at Total Front Office, a Toll Free number is Your choice.

• 9 - Automate Information Your Prospects And Customers Ask for, Over and Over Again.

Save time and money by allowing your callers to hear pre-recorded information about your business and what you sell. Simple information such as address, fax number, hours of operation and driving directions are obvious. But don’t forget the products and services you sell. This is your chance to give your best sales presentation every time, over and over again. Tell callers what you sell and why they should buy it from you, and then have them transferred live to you or to your sales staff. Use different recordings for each product, and menus to get your caller to the right recording. If you run ads to sell your products, rent property, or hire employees, pre-recorded messages will screen callers and get rid of people who aren’t serious. You’ll concentrate your efforts on pre-qualified buyers, so you’ll sell more and work less.

There you have it. 9 ways your small business can immediately get more customers, make more sales and reduce your cost of doing business.
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